Shipping & Returns
Change of Mind Returns
Changed your mind? No worries! If you wish to modify your order, please contact us at info@seameglow.com.au within 24 hours of purchase. Since our products are made and packed fresh daily, we have to adhere to the 24 hour deadline to ensure everything is processed smoothly and on time. We appreciate your understanding and support! All our products are shipped express and in a insulated postage bag with cold pack to keep your gel cool.
General Returns
We offer a 30-day return policy for unopened and sealed Raw Sea Moss products. Proof of purchase (receipt) is required for returns.
Please note that refunds cannot be provided for perishable, opened, or partially consumed products.
To request a refund, contact us at info@seameglow.com.au or through our Contact Page.
Shipping costs for returns are the customer’s responsibility. We recommend using Registered Post with tracking cannot be held responsible for lost or damaged items in transit. Once the returned items are received and inspected, we will process any eligible refunds. Please note that the time it takes for the refund to appear in your account depends on your bank’s processing times.
Delivery or Shipping Issues
While we take the utmost care when packing your order, once it leaves our hands, the shipping process is outside of our control. If your order arrives damaged, please contact us at info@seamewglow.com.au within 48 hours of receiving your goods, providing photo evidence. We will assess the situation and, if necessary, offer a replacement or refund. We understand this can be frustrating, and we thank you for your patience - we are always here to help our valuable customers.
Policy Updates
This Returns Policy may be updated periodically in accordance with Australian Consumer Law. Natures Farmer Sea reserves the right to make amendments when necessary
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at moulsonk@hotmail.com.
